Your bdwin com Privacy
Our Top Priority

1. Introduction

Bdwin com (bdwincom.bet) is a trusted online betting and gaming platform in Bangladesh. We understand how valuable your personal information is. This privacy policy clearly explains what data we collect, why we collect it, and how it is used.

We have one goal: to let you enjoy bdwin com without worry — no fear of data leaks or misuse. This Privacy Policy is built in line with international data protection standards.

If you have any questions, reach out to our support team directly — we're always here to help.

2. Information We Collect

Bdwin com only collects information that is necessary for providing our services and managing your account. We don't ask for anything beyond what's needed.

Information collected at registration:

• Identity information: Full name, date of birth, National ID number (for KYC verification).
• Contact Information: Mobile number, email address.
• Account Information: Username and password (stored in encrypted form).

Information collected automatically during use:

• Device Information: Device type, operating system, browser version.
• Log data: IP address, login timestamps, page visit history.
• Transaction Information: Deposit, withdrawal, and betting history.
• Cookies & Tracking: Session cookies and performance data.

Data Type	Reason for collection	Mandatory?
Name & Date of Birth	Age Verification & Identity Confirmation	Yes
Mobile Number	OTP Verification & Communication	Yes
Email Address	Account Notifications	Yes
NID/Passport	KYC Legal Obligation	For withdrawals
IP Address	Security & fraud prevention	Automatic
Betting History	Dispute Resolution & Audits	Automatic

3. How Your Information Is Used

Information collected at bdwin com is used strictly for the purposes listed below — nothing more.

• Service Delivery: Account management, betting features, and payment processing.
• Identity Verification: Completing the KYC process to prevent fraud and misuse.
• Customer Support: Resolving your issues and responding to your queries.
• Security: Detecting suspicious activity and keeping your account secure.
• Legal Compliance: Compliance with applicable laws and regulatory requirements.
• Experience improvement: Improving platform performance and usability.
• Promotional Communications: To send you offers and updates, subject to your consent.

4. Data Sharing Policy

Bdwin com never sells your personal information to third parties. However, there are limited circumstances where some information may need to be shared:

Parties your data may be shared with:

• Payment Providers: Mobile Pay, Nagad, Rocket, or bank — only the information needed to complete your transaction.
• Identity verification services: Licensed verification providers for the KYC process.
• Law Enforcement Agencies: Under a valid court order or government directive.
• Technology Partners: Hosting and cybersecurity providers — bound by strict confidentiality agreements.

5. Cookie Policy

Bdwin com uses cookies on its website and app to give you a smoother experience. Cookies are small data files stored in your browser.

Types of cookies we use:

• Essential Cookies: Required for login sessions and security — these cannot be disabled.
• Performance Cookies: To understand which pages on the site are visited most.
• Functional Cookies: To remember your preferred language and settings.

You can delete or block cookies at any time through your browser settings. Keep in mind that disabling certain essential cookies may affect the functionality of some platform features.

6. Data Security Measures

To protect your information, bdwin com employs industry-leading security technology. Our security framework is multi-layered.

• SSL/TLS Encryption: All data transfers across the website and app are protected with 256-bit encryption.
• Password Hashing: Your password is never stored in plain text — only an encrypted hash is kept.
• Two-factor verification: OTP verification system at login.
• Firewall Protection: Advanced firewall and intrusion detection systems.
• Regular Audits: Regular security audits conducted by third-party security specialists.
• Data Backup: Regular data backups to secure, encrypted backup systems.
• 24/7 Monitoring: A dedicated security monitoring team is active around the clock.

7. How Long Your Data Is Retained

Bdwin com retains your data only for as long as necessary. All information remains active while your account is active.

• Active Account: All data is retained for as long as your account remains active.
• Closed accounts: Data may be retained for up to 5 years after account closure for legal and compliance purposes.
• Transaction records: Financial transaction records are retained in accordance with regulatory requirements.
• Log data: Security logs are automatically deleted after 90 days.

8. Your Data Rights

As a bdwin com user, you have several important rights. We respect these rights and are committed to helping you exercise them.

What you can do:

• Right to Access: You can find out what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You can request deletion of your account and data, unless retention is required by law.
• Right to Data Portability: You can request a copy of your data in a specified format.
• Right to Restrict Processing: You may object to the use of your data for specific purposes.
• Marketing opt-out: You can opt out of promotional communications at any time.

To exercise these rights support@bdwincom.betSend us an email. We aim to respond within 7 business days.

9. Children's Privacy

Bdwin com is strictly for users aged 18 and above. We do not knowingly collect information from minors.

If we discover that a minor has created an account, it will be closed immediately and all associated data will be deleted. Parents and guardians are encouraged to ensure that minors cannot access this platform.

10. Changes to Privacy Policy

Bdwin com may update this Privacy Policy from time to time. For any significant changes, registered users will be notified in advance via email or in-app notification.

You can check the "Last Updated" date at the top of the page to see when the policy was last revised. Continued use of the platform after any changes constitutes acceptance of the updated policy.

11. Contact

For any privacy-related questions, complaints, or requests, please get in touch with us:

• Email: support@bdwincom.bet
• Website: bdwincom.bet
• Response Time: Usually within 24–72 hours